Privacy Policy

What we collect

• When you enquire: your name, phone number, email and message, through WhatsApp, email or our website.
• When you take a level check or join a free preview: your name, contact details, your quiz answers and the name you use on Zoom.
• When you enrol: your name, contact details and the address we send your course book to. If your company pays, we also collect your company and billing details.
• During classes: attendance records, and photos or videos taken in class or on Zoom.
• When you visit our website: basic usage data collected through cookies, such as the pages you view.
• When you give feedback: your survey answers and any reviews you choose to share.

How we use it

• To reply to your enquiries, check your level and arrange your free preview.
• To place you in a class, run your lessons, send your course book and book your free repeat classes.
• To invoice you or your company.
• To improve our classes and website.
• To send you class dates and offers, only if you've agreed. You can opt out at any time.

Who we share it with

• Our teachers, so they can run your classes.
• Your company, if it pays for your classes. We share attendance and progress only.
• Service providers that help us run the business, such as messaging, video call, email, payment and courier services. They must keep your data confidential.
• Authorities, when the law requires it.

We never sell your personal data.

Cookies, Zoom and audio

Our website uses cookies to work properly and to help us understand how visitors use it. You can block or delete cookies in your browser settings, but some features may then stop working.

Online classes and the free preview run on Zoom. When you use Zoom, Zoom's own privacy policy also applies.

Our guides include audio clips of Indonesian words. If you choose a male or female voice, your browser remembers that choice on your device. It isn't sent to us.

How long we keep it

We keep your data only as long as we need it for the purposes above, or as long as the law requires. We protect it with reasonable security measures and limit access to staff and teachers who need it.

Your rights

• Ask for a copy of the personal data we hold about you.
• Ask us to correct it.
• Withdraw your consent for us to use it.

Email our Data Protection Officer to make a request. We'll reply within 30 days. If you withdraw consent, we may no longer be able to run your classes.

We update this policy from time to time. The date at the top of this page shows the latest version.

Contact us

For any question about your personal data, email our Data Protection Officer at DPO@skillstraininghub.com.